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Tough-PAC® FAQs
What is Tough-PAC®?
Tough-PAC is an enclosure for iPad designed to provide protection and peace of mind when it is used in work environments, particularly medical wards and clinics. Tough-PAC also provides the convenience of lift-use-dock charge & sync functions without the need for plugging in cables.
Can I clean Tough-PAC?
Yes indeed, although Tough-PAC® is made from plastics that incorporate an anti-microbial (E.g. against MRSA, E coli and others) it may be cleaned with moist anti-bacterial or mild detergent wipes. Do not fully immerse Tough-PAC in fluid. Do not use abrasive cleaners or solvents such as Acetone - these will damage the casing.
Can I use an alternative power supply with the Tough-PAC® Cradle?
We do not recommend third party power supplies as they can give unexpected results when charging iPad. It’s best to use the original Apple 10w power supply plug.
Can I use iPad 4 with the new Lightning connector?
Yes, Tough-PAC's design can incorporate any iPad 2,3 or 4 straight out of the box.
I see a 'Not Charging' message when plugged into my PC USB port?
Some PCs do not provide adequate power from their USB ports to charge iPad but will sync. In this case you should charge using the Apple 10w power supply that is provided with iPad.
I dock Tough-PAC but it is not charging?
Please check that the case screws are properly tightened and that the case seats easily and fully into the cradle cup. This ensures the contacts are engaged between the case and cradle. Secondly please confirm that all cables and connections are correctly installed with no obstructions.
The charging rate is slower than expected?
Charge rates are affected greatly by the setup of of iPad. use of WiFI, bluetooth3G/4G services and screen brightness will increase battery usage and may reduce charging rates significantly. We recommend iPad is allowed to enter sleep mode during charging. Also see http://www.apple.com/batteries/ipad.html
Can I replace the screen cover?
Yes, replacements that include a fresh screen seal are available from your reseller. New screens may show a bubbled appearance due to the close interface with the iPad screen. We recommend cleaning the inside face of a new screen cover with isopropyl alcohol and buffing with a microfibre cloth, test the interface on the screen of iPad and repeat cleaning if necessary to obtain a clear non-bubbled view before assembly of the case.
Can I use the microphone to record memos?
The iPad microphone does work when inside Tough-PAC but recording quality may be reduced by the casing. You can however, use a Bluetooth headset to record memos normally. The dictation function using New iPad works well.
Can I use a keyboard with Tough-PAC®?
Yes you can, you will need a Bluetooth enabled keyboard and link this to your iPad via settings. The Tough-PAC® cradle also allows you to position iPad in either landscape or portrait positions to facilitate your chosen view.
Can I change the colour of the case?
Tough-PAC will be available in a range of colours, you may purchase either a whole, front or rear replacement case part. Right now though we have options for coloured buttons and local branding labels using your logo by special request.
Why is there no headphone port?
Tough-PAC has been designed for use in harsh work places; the objective was to remove all open ports to prevent ingress and damage. You may use Bluetooth headphones however, linked to your iPad.
Is there a portable charge/sync cable for Tough-PAC®?
This is an accessory planned for future release.
Is there a wall mount for Tough-PAC®?
This is an accessory planned for future release.
